Business Process Improvement

Business cannot afford to stand still …

Business Process Improvement

The need to improve your business continues to increase as expectations change, new technologies emerge and competition grows. An effective way to establish continual improvement within your organization is to conduct regular business process improvement (BPI) exercises. Business processes can be informal or formal and touch any or all business: information technology, employee development and training, customer service satisfaction and pretty much everything else you do.

Every BPI exercise is dependent on four factors:

  • The need to analyse current processes. This follows on from identifying the process you are going to improve you need analyse the current procedure. This involves fully understanding the process and setting realistic improvement objectives by answering six questions:
  • The ability to identify the need for change. Often done by conducting a process audit, which will identify current issues or potential risks for your business and help you to prioritize your areas for business improvement by establishing how each process impacts your organization, resources and stakeholders
  1. What in the process is broken?
  2. Which steps in the process create roadblocks?
  3. Which step requires the most time to complete?
  4. Which step causes the most delays?
  5. Are there any steps that cause costs/resources to go up?
  6. Are there any steps that cause quality to go down?
  • Obtaining commitment and support.This is the single most-important element in the process as the success of the project hinges on managerial support and gaining buy-in from stakeholders, staff, clients, customers, partners etc. It involves clearly presenting the need  for change and how it impacts the organization. Management must understand the need for change to support the recommendations that will lead to a culture shift within the organisation.
  • Creating an improvement strategy. The analysis leads to the development of strategy.Specifying how a process can be improved is a springboard to creating realistic, and measurable improvement objectives that align with the overall strategic goals.

Each project we undertake uses a tailored approach that best meets your customer demands and business needs. The following diagram describes the process we followed for a BPI exercise for a major High Street retailer:

Diagram representing a Business Process Improvement project

Here we used a five-phase approach, discovering the weaknesses in the business, devising strategies to tackle those weaknesses, implementing those strategies, refining them in practice during a trial period and setting up monitoring facilities to ensure that the changes deliver the required benefits and to collect any further weaknesses uncovered by the improved processes.

Click diagram.bpi.process.01.2015-07-30 to download a copy of this diagram as a pdf.

Among our accredited toolkit we include:

Business Process Improvement – LEAN

Maximizes customer value while minimizing waste i.e. creating more value for customers with fewer resources. Eliminating waste along entire value streams, instead of at isolated points, creates processes that need less human effort, less space, less capital and less time to make products and services at far lower costs and with much fewer defects, compared with traditional business systems. Companies are able to respond to changing customer desires with high variety, high quality, low cost, and with very fast throughput times. Information management becomes much simpler and more accurate.

Business Process Improvement – SIX SIGMA

Business Process Improvement

The fundamental objective of the Six Sigma methodology is to implement a measurement-based strategy that focuses on process improvement and variation reduction through the application of DMAIC (Define, Measure, Analyze, Improve, Control) ) an improvement system for existing processes falling below specification and looking for incremental improvement and DMADV (Define, Measure, Analyze, Design, Verify) an improvement system used to develop new processes or products at Six Sigma quality levels.

Business Process Improvement – LEAN SIX SIGMA

Business Process ImprovementLean Six Sigma combines the methods and tools of Six Sigma and the methods and tools and the manufacturing/enterprise philosophy of Lean, to eliminate waste of physical resources, time, effort and talent, while assuring quality in production and organizational processes.


call_conferenceIf you would like to discover how our business process improvement services could reduce your costs and improve your business then please call us on 01386 421747 for a discussion or fill in our convenient contact form.

Business Process Improvement

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